We ask the question: Which in-workplace technologies actually support employee health and well-being in concrete and impactful ways, and which technology does not?” We focus on how technology can support health and well-being in general and in particular, reduce the likelihood of employee burnout. Our assessment based on criteria derived from studies showing that basic human need satisfaction underlies health, well-being, and productivity (Maslach & Banks, 2017; Deci & Ryan, 2000; Ayoko & Ashkanasy, 2020) and can build resilience to burnout (Maslach & Leiter, in press). Extensive literature within the fields of environmental psychology, occupational health psychology, and industrial- organizational psychology provides a structure to link forms of technology, the design of physical work environments, and fundamental organizational forces to well-being. These literatures have in common a core framework grounded in the importance of satisfying human needs: when basic needs are satisfied, stress is reduced, health and well-being is supported, and productivity is improved through greater focus, intrinsic motivation, and physical capability. We identify seven needs that are most relevant to the world of work: (1) autonomy; (2) social belonging; (3) competence/mastery; (4) physical and psychological safety; (5) meaning and purpose; and (6) positive emotions (Maslach and Banks, 2017), and evaluate five different forms of work-related technology regarding their potential for supporting need satisfaction and burnout suppression: (1) EQ controls; (2) Occupancy; (3) Personal Status; (4) Communications; and (5) Self-Help. We present a framework to inform the development of technology to encourage supportive in-workplace experience.
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근무자의 번아웃을 막고 웰빙을 돕는 In-Workplace Technology는?
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Technology 종류
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Environmental Quality Controls
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Occupancy
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Personal Feedback
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Communications
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Self-Help
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평가 기준: Basic Human Need Satisfaction, Resilience 등
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Literature review 시행 → 7 Grounded Needs 도출
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Supporting Technology → (1) EQ controls; (2) Occupancy; (3) Personal Status; (4) Communications; and (5) Self-Help
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나중에 Technology 개발에 활용해라
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3페이지짜리… 논문이야
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두 명의 저자가 독립적으로 판단을 수행함
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Criteria 선정 기준, 문헌 검토 기준, 평가 기준을 명확히 제시하지 않았다는 문제점
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왜,,? 왜…?
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Preliminary Study인 것 같음
